Manage notification preferences

Onplana sends notifications when things you care about happen: a task is assigned to you, a project changes status, your timesheet is reviewed, and so on. Settings → Notifications lets you decide which events email you, on top of the in-app bell that always shows them.

Open the Notifications tab

1. Select your avatar (top-right) and choose Settings.

2. Open the Notifications tab.

You will see four sections: Delivery, Activity types, Lifecycle emails, and a list of notifications that stay on regardless.

Delivery: email on or off

The Email notifications switch is the master control for the email channel. With it off, you still get in-app notifications (those are always on) but no email copies. With it on, every event you have enabled below also lands in your inbox.

Tip

In-app notifications cannot be turned off. They are how Onplana surfaces approval requests, mentions, and other items that need your attention. The Email switch only affects the email copy.

Activity types

The Activity types toggles choose which events also email you. They control the email copy only; the in-app bell always shows these notifications. All are on by default except Project status changes:

• Task assigned to me (default: on), when a task is assigned to you.
• Task overdue alerts (default: on), when a task you own passes its due date.
• Project status changes (default: off), when a project moves between Planning, Active, On Hold, Completed, or Cancelled. Off by default because portfolio-level status changes can be high volume on large organizations.
• Weekly digest (default: on), a Monday-morning summary of your projects.
• Timesheet emails (default: on), submission and review updates, reminders, and the weekly compliance digest.
• Approvals and form submissions (default: on), when an approval needs your decision or an intake form you own receives a submission.
• Workflow failures (default: on), when an automation or workflow run you created fails.

The last three are grouped toggles: one switch covers a family of related events (for example, Timesheet emails covers submissions, reviews, reminders, and the compliance digest). Turning a toggle off stops the email for that group; you still see those events in the bell.

Lifecycle emails (Free-plan opt-out)

A separate Receive lifecycle emails switch controls a short 6-email sequence: onboarding tips during your first 30 days, and inactivity warnings before a long-idle Free-tier organization is suspended or deleted. Turning this off does not stop password resets, project notifications, or any other transactional email.

What stays on regardless

Two things are never silenced by the Activity-type toggles:

• In-app notifications. The bell always shows an event, even when you turn off its email. The toggles above control the email copy, not the in-app notice.
• A few critical emails. These ignore the per-type toggles because you need to see them: organization and project invitations, AI quota warnings, playground app hosting renewal and takedown notices, import or migration complete, and integration (webhook) auto-disabled alerts. They still follow your master Email notifications switch.

FAQs

Can I mute notifications for one specific project? Not today. Toggles apply to event types across every project you are on. The closest workaround is to turn off Project status changes if a busy project’s status churn is the source of the noise.

Can my admin change my notification preferences? No. Preferences are personal to your account. Admins can configure organization-level features that fire notifications (timesheet enforcement reminders, workflow runs, intake forms), but the preferences themselves are owned by each user.

How do I stop timesheet reminder emails? Turn off the Timesheet emails toggle. It covers submission and review updates, reminders, and the weekly compliance digest. You still see them in the bell, and your organization’s admin still controls whether reminders fire at all (see Timesheet Compliance).

Does turning off email also turn off Slack or Teams? Slack, Microsoft Teams, and webhook deliveries are configured per workflow, not in your personal preferences. The Email switch here only controls Onplana’s transactional email channel.

Best practices

1. Turn off email for activity types you check in-app daily. Bell already shows it. Email is for things you might miss.
2. Keep the always-on set always on. Approvals, invitations, timesheet reviews, these need action. Don’t try to mute them.
3. Audit settings quarterly. Activity preferences drift as your work shifts. Quarterly review keeps them fresh.
4. Coordinate Slack/Teams via workflows, not preferences. Per the FAQs, Slack/Teams are workflow-driven, not per-user.
5. For project-level mute, leave the project. Today’s only workaround for per-project noise is to leave projects you’re not actively on.

Troubleshooting / common pitfalls

• No email arriving. Three causes: (a) master Email switch off; (b) spam filter; (c) email field unverified.
• Bell notifications late. Socket.IO disconnect. Refresh.
• Preferences not saving. Browser tab cached. Hard refresh.
• Timesheet reminder emails still arrive. Turn off the Timesheet emails toggle; it covers reminders + the compliance digest.
• Workflow notifications not in preferences. Workflow outputs are configured per workflow, not here. See Build a workflow.

How this combines with other features

• Notifications + Mentions. @mention drives notifications. See Comment and mention.
• Notifications + Workflows. Slack/Teams routing happens per workflow. See Build a workflow.
• Notifications + Approvals. Approval requests always-on. See Add approval steps to a workflow.
• Notifications + Sessions. Sign-in from new device notifies. See Manage sessions and devices.

Coming from another tool

Tool	Mapping
Slack notification preferences	Direct concept
Microsoft Teams settings	Direct
Asana inbox preferences	Direct
Jira preferences	Direct
Custom email config	Standard pattern

Related

• Manage sessions and devices, sign out of devices you didn’t notify on
• Enforce two-factor authentication, the other half of personal security hygiene
• Build a workflow, wire Slack, Teams, and webhooks for team-level notifications