Understand your AI token budget

Every AI feature, chat, plan generation, risk detection, agent activity, consumes AI tokens. Your organization’s allowance works like a prepaid balance, not a metered bill: you can never be surprised by an AI invoice.

The one-time bonus

Every plan includes a one-time AI token bonus, sized by your plan tier and the number of paid seats at the time it is granted. It does not renew monthly, and it does not grow when you add seats later; it is a starting balance to use the AI features for real before deciding how much AI your team needs.

Enterprise Plus organizations have unlimited AI usage and no token accounting.

See your balance

1. Open Organization Settings and go to the Billing tab.
2. The AI tokens card shows your remaining balance and labels it as the one-time bonus.

Buy more tokens

Owners and admins can top up the balance directly from the app:

1. Open Organization Settings → Billing and select Buy AI credit on the AI tokens card.
2. Choose an amount (fixed denominations from 5 to 100 USD, in any quantity) and complete the checkout. This is a one-time purchase, not a subscription, and works on every plan including Free.
3. The tokens appear as purchased credit next to your bonus balance. Purchased credit is spent first and is valid for 90 days from purchase.

When the balance runs out

AI features stop with a clear “tokens used up” message; nothing else in Onplana is affected, and no charge happens. To keep going, buy AI credit or upgrade your plan.

Note

There is intentionally no automatic overage billing. Running out is a hard stop, not a surprise invoice, and topping up is always an explicit purchase you make.

Spending guardrails for admins

Admins can set a monthly cost cap on the organization’s AI usage in Organization Settings → AI and Usage: choose a USD ceiling and whether hitting it warns (email alerts as you approach and pass the cap) or blocks further AI usage for the month. This is a self-imposed guardrail your organization controls, separate from the token balance.

FAQs

Do unused tokens expire? The one-time bonus does not expire; it simply depletes as your team uses AI features. Purchased credit is different: each purchase is valid for 90 days, and is always spent before your bonus balance so nothing goes to waste.

Who can see usage? Owners and admins see the balance and usage on the Billing tab. Individual members just use the features.

Does every AI feature cost the same? No, costs scale with how much the AI reads and writes. A short chat answer costs little; generating a full project plan costs more.