Delete an organization or close your account

Both actions are self-service. You do not need to contact support for either one.

They are different things, and people often want the second while asking for the first:

You want to	Do this
Stop using a workspace, but keep your Onplana login	Delete the organization
Leave Onplana entirely	Close your account
Leave a workspace that others keep using	Leave the organization from People, do not delete it
Keep the data but stop paying	Downgrade to Free, do not delete anything

Cancel billing before you delete anything

Deleting an organization does not cancel its subscription. The organization disappears from Onplana and the Stripe subscription keeps renewing. Cancel first, then delete. See Cancel or pause your subscription.

Before you delete: export what you want to keep

Deletion is not the way to get your data out. Export first, while you can still reach it.

• Your personal data: Settings → Profile, in the Privacy and data section. Downloads a JSON copy of your personal data.
• The organization’s data: Organization Settings → General, in the data export panel (Owner only). Downloads a ZIP of the organization’s core records. Uploaded files are not included, so download anything you need from the Workspace tab separately.

Delete an organization

Only the Owner can do this. Admins do not see the button, and the API refuses the request if a non-Owner sends it directly.

1. Go to Organization Settings → General and scroll to the bottom.

2. Find the Danger Zone section and select Delete Organization.

3. Type the organization’s exact name to confirm, then confirm the deletion.

What happens:

• Every member loses access immediately. The organization disappears from their organization switcher.
• You are moved to another organization you belong to. If it was your last one, you are taken to organization creation.
• The deletion is recorded in the audit log.
• Billing is untouched. Cancel the subscription separately.

It is recoverable, but not by you

Deleting an organization is a soft delete. The data is hidden rather than destroyed on the spot, and Onplana support can restore it. You cannot restore it yourself from the app, so treat it as permanent when you are deciding, and contact support quickly if it was a mistake.

Close your account

Any member can close their own account. It does not require an admin.

1. Go to Settings → Profile and scroll to the bottom.

2. Select Delete account in the red Delete my account panel.

3. Re-enter your password to confirm.

Your account is then scheduled for deletion after a 7-day grace period. During those 7 days you can still sign in, and the same panel offers Cancel deletion to call it off.

When the grace period elapses, your personal data is erased and the content you authored (projects, comments, audit logs) remains but shows as authored by “Deleted User”, so your teammates’ history stays intact.

If Onplana will not let you close your account

Three things block account closure, each with a fix:

“You are the only OWNER of …” An organization cannot be left without an Owner. Either promote another member to Owner in People, or delete the organization using the steps above, then close your account.

”… has an active billing subscription” Cancel the subscription first from the Billing tab. See Cancel or pause your subscription.

“This account is provisioned by your organization’s identity provider (SCIM)” Your IT admin controls this account, not you. If Onplana deleted it, your identity provider would simply recreate it on the next sync. Ask your IT admin to deprovision you there and Onplana follows automatically.

Related

• Cancel or pause your subscription, do this before deleting
• Understand roles and permissions, how to promote another Owner
• Set up your organization, the counterpart to this article
• Restore from the recycle bin, for recovering projects and tasks rather than a whole organization